Training Services

Just getting Started or need a refresher?

BroadWorks Sales Starter Kit Includes:

9 Session Webinar Series

Each session covers features, functionality and Business Benefits of the following topics. 

Content is branded and customized for your business.

SIP Trunking

BW Enterprise Assistant

Unity (3rd Party Application)

Unified Messaging

BroadWorks Hosted Call Center (R14, 16 and 17)                                       

BroadWorks Call Center Reporting  (R16) 

SmartRecord Call Recording

Polycom SoundPoint IP Phones  

Completing Sale Paperwork for new Orders





 

 

 

 

 

Training Content as a Service.

Smart-Lynk is the only BroadSoft training available that delivers eLearning and interactive training on a managed service basis.

Click Here to download a Smart-Lynk Sales sheet.

What can Smart-Lynk Sales do for you?

  • Scalable, standardized eLearning training courses
  • Decrease in training costs
  • Decrease in training content management and development costs
  • Increase ability to monitor and track your sales team’s product knowledge
  • Get to market quicker and increased revenue with educated sales teams

 

Click Here to download a Smart-Lynk End-User brochure.

 

What can Smart-Lynk End-User do for you?

  • Get to market quicker and increased revenue with educated sales teams
  • Decrease customer support costs by reducing “training related” calls to customer service
  • Hassle-free training and course version control
  • Increase customer satisfaction

 





 

Consulting

B-Lynk offers consulting services to BroadSoft Service providers to help develop better internal processes, with a focus on multi-site and hosted call center implementations.

  • Best practices for building BroadWorks Service Packs
  • Operational excellence processes for on-boarding new customers
  • System Migrations
  • Sales and Marketing
  • BroadWorks Hosted Call Center Configuration

 

Contact us today for more information.