Project Management
Outsourcing project management for new customer installs enables you to sell with confidence knowing that you have a team of PMs ready to deploy even the most complicated implementations. We have years of experience in cutting over businesses from traditional/premise based solutions to hosted platforms. We specialize in the following project categories:
- Hosted PBX, multi-site enterprise implementations
- Complex hosted call center environments with distributed workforces and skills based routing requirements
- Converged network deployments including SIP trunking, MPLS and data center integration projects Staffing project managers is expensive and we are here to help. The average annual salary for a Project Manager III is $96,742 US. How many PMs can you afford? We price all of our implementations on a per seat basis, making it easy for you to decide if it is an order that makes sense to outsource to B-Lynk.
Our product is our process, and it should be yours too.
Training Services
Training. A competitive advantage?
What do you make of a company who sells products without offering training on how to use them? Lack of attention, training and poor post sales service are sure shot ways of losing customers, making it a competitor’s gain. Do yourself a favor – starting building your learning center with B-Lynk today!
B-Lynk has been on the other side. Our industry experience in selling the BroadWorks platform directly to end-customers has taught us the importance of training excellence and how it can impact your customer’s satisfaction level.
Think of us as the BroadSoft-Lynk between your solution and your customer. We will work with you to develop customized training content, courses or videos designed either to meet the needs of your staff, customer base, or to target specific customers that just need a little extra attention.
Options…We all like options.
B-Lynk provides 3 vehicles for delivering our training services. Click on the links to below to learn more about how these training services can help you on-board and retain your customers and staff..
CLICK HERE to submit a training request form.
Consulting
B-Lynk offers consulting services to hosted PBX providers to help develop better internal processes, with a focus on multi-site and hosted call center implementations.
- Best practices for building your BroadWorks Service Packs
- Operational excellence processes for on-boarding and migrating your customers from a traditional premise based solution to your hosted PBX offering.
- Assistance with developing pre-install checklists and workflow mapping to increase efficiencies and maximize your employees productivity.