Free Facts
Top Ten Things that can derail your Hosted PBX Implementation...
1. Local Number Port happens early.2. Toll-Free ring-to number didn’t make the port list but local customers call it.
3. Whoops, desktop fax runs through their PBX. Now what?
4. Customer expects to see the status of all users. Where did my blinking red light go?
5. Group Calling Line ID isn’t configured and Auto Attendants don’t work at go-live.
6. Paging requirements weren’t identified – angry receptionist needs to park calls!
7. Field Tech is 3 hours late.
8. Trainer doesn’t show up.
9. LEC goes to install the circuit – no one there to show him the telco closet and he leaves. Project is now pushed but port already scheduled.
10. Call Flow and Dial Plan are not documented prior to install.
Welcome to B-Lynk!
Complex implementations made easy. Just B-Lynk it.
Here at B-Lynk we understand how critical the on-boarding and implementation experience is to your customers as they migrate to your BroadWorks solution. Whether it's making the move from a premise-based PBX to a fully Hosted VoIP solution across multiple sites and integrating BroadWorks Call Center, or converting from PRIs to SIP Trunks on a converged network, they are looking for a partner to provide them with expert resources to guide them through the process.
We deliver that experience by providing implementation services that will streamline your deployment operations, increase BroadWorks provisioning efficiency and maximize existing resources.Our services include customized training and learning management solutions for both your customers as well as internal staff, outsourced project managemen,t and process integration service for on-boarding new customers..
Your solution is more than just cool features and applications - it's the customer experience. B-Lynk it.
The New Lead Generator
Are you looking for more leads that are easier to close and have shorter sales cycles? If so, it sounds like you could use some referrals from your existing customers! Whether it’s through a customized application training webinar designed specifically for your client’s environment, or a tightly managed installation project with timelines and requirements that seem impossible – we can deliver the services needed to create customer satisfaction at a level to will lead to increased customer referrals.Our goal is to deliver such an exceptional service that your customers feel obligated to refer you more business, write a case study, put a testimonial up on your website or take reference calls for your Sales team. It works...
Project Management
BroadSoft Service Provider Training
Live Training Webinars
User Guides and Training Documentation
Multimedia Educational Training Videos
BroadWorks Hosted Call Center Training