On-demand and on your schedule

Smart-Lynk Sales is the only managed, hosted BroadSoft eLearn training solution designed to train your sales staff and or your wholesalers sales staff on the business benefits, real world use cases and application "how-to" of the BroadSoft Features and Services.

The Smart-Lynk Sales solution INCLUDES a built-in Learning Management System, enabling you to effectively track and manage the knowledge level of your sales team. Don't be embarrassed by your sales teams' ability to articulate the value of your services – use Smart-Lynk Sales to jump start your Sales Engine for REAL product training!

Course List:

• Solution Selling:  Enterprise Assistant/Toolbar
• Solution Selling:  Receptionist Console Enterprise
• Solution Selling:  BroadWorks Web Portal
• Solution Selling:  Loki Web Portal
• Solution Selling:  Unified Messaging and the Voice Portal
• Solution Selling:  BroadWorks Call Center

Smart-Lynk Customer Training

Smart-Lynk Customer is the only managed, hosted BroadSoft eLearn training available! It is designed to train your customer users (Admin Users, End-Users, Receptionist Users and Call Center Users) on how to use and apply their features and services. Each course is branded according to your current application and portal branding requirements.

Current Courses Available:

• Enterprise Assistant/Toolbar (full course)
• Enterprise Assistant/Toolbar (Lite)
• Receptionist Console Enterprise (Receptionist User)
• BroadWorks Portal - Login, Navigation and Portal Overview (Admin User)
• BroadWorks Portal – All Available Admin Features (End-User)
• BroadWorks Portal – All Available User Features (End-User)
• Loki Portal - Login, Navigation and Portal Overview (Admin User)
• Loki Portal – All Available Admin Features (Admin-User)
• Loki Portal – All Available User Features (End-User)
• Polycom, Cisco SPA and Aastra Phone Tutorials (End-User)
• R17 Sp2 Call Center Agent Thin Client (Agent User)
• R17 Sp2 Call Center Supervisor Thin Client (Supervisor User)
• R17 Sp2 Call Center Reporting (DBS) (Supervisor/Admin User)

Your Sales Team worked hard to close that deal and the first 30-60 days after the installation can be a challenge for customers moving from a Premise to Hosted Solution. Don't leave them hanging. B-Lynk it.