Interactive Video Training Services
Cost-Effective Training Solutions Customized for your business. Make the investment. It’s worth it.
Imagine being able to send your customers a link to a video that explains in detail how to install and use all of your many services and features you have to offer? As a BroadSoft Service Provider, cost-effectively on-boarding, training, and retaining your customers is a challenge. We know – we’ve been there. B-Lynk ‘s interactive training video service allows you to strategically and cost-effectively create, manage, and deliver customized training videos that “LYNK” your branded Broadworks applications to your customer base. We develop content and produce training videos to cover (but not limited to) the following topics:
- BroadWorks Call Center Agent
- BroadWorks Call Center Supervisor
- BroadWorks Call Center Reporting
- BroadWorks Assistant Enterprise
- BroadWorks Receptionist Console
- BroadSoft Unified Connector for Salesforce.com
- Group or Enterprise Web Portal
User Web Portal
The B-Lynk Video Production Process at a glance.
We and treat each video production as a project with milestones, deliverables and a clear path to delivering the final product. We manage all video production projects through the B-Lynk PM Portal so all stakeholders from Operations to Marketing have access to the current stage your project is in and the ability to comment and provide feedback through the process.
We take a 3 Phased Approach to delivering your training video production. Each phase consists of multiple approval processes before moving on to the next phase. This ensures that the final product includes:
This process will allow you to easily make future edits and revision when a new release is presented by BroadSoft, or a new build for an application is published. This makes for a scalable process for revising your training material.